Tricks and tips for everyone


How do I contact TNB customer service?

How do I contact TNB customer service?

  1. TNB Careline Customer Service. 15454. Service Hours : Available 24 Hours. TNB Billing Customer Service. 1300 88 5454.
  2. TNB Careline Facebook Messenger. Live Chat.
  3. To report on a faulty street lighting. You may call TNB Careline directly at 15454 or SMS to 15454. Type L. Send to 15454. Follow the simple instructions.

How can I check my TNB bill?

Use myTNB app anytime, anywhere! myTNB app is a free mobile app for you to manage your TNB electricity account(s) in one location. View and pay your electricity bills anytime, anywhere and manage your TNB account(s) on the go!

How do I find my TNB account number?

You’ll need the TNB Account number, which you can find on the top left- hand corner of your paper bill.

How can I activate my TNB account?

contain the activation link. If error occurs during registration, contact TNB CareLine at 1300-88-5454 for any enquires regarding account registration. Upon e-mail activation, a confirmation pop-up will appear. Users can now attempt to login using their registered email address.

How do I change the owner of a TNB?

Customer may apply for change of tenancy by filling in the e-form via myTNB Self Service Portal. The move-in customer completes the Domestic Supply Application Form and Declaration Form (Owner or Occupier), and brings it to the Kedai Tenaga (Customer Service Centre).

What is the cut off time for TNB?

In the event of default payment as stated in the disconnection notice, disconnection of the supply will be effective after seven (7) working days from the date of notice issuance. Your electricity supply will be reconnected on the same day if payment of all TNB bills in arrears are made before 1.00 pm.

How can I check myTNB bill in MCO?

Just pay online through JomPAY using your online banking account. The easiest way to check your current bill and make payment is through myTNB. Just key in your 12-digit TNB account number, and you will receive the current amount due.

How can I pay myTNB bill?


  1. myTNB Self Service Portal.
  2. Kedai Tenaga.
  3. e-wallet.
  4. JomPay.

Why myTNB account is not activated?

If you can’t activate your login account, please call TNB CareLine at 1-300-88-5454 for assistance.

How much is TNB deposit?

The Electricity Supply Act allows TNB to collect a deposit of (2) month of your estimated electricity usage. This amount is calculated based on the an average 6 months of customer’s electricity usage.

How do I register a TNB tenant?

Required documents

  1. Completed & signed Application Form.
  2. Copy of Applicant’s Identification Document.
  3. Declaration Form (Owner of Occupier)
  4. Deposit: two months of electricity depending on the type of premises (cash or cheque)
  5. RM10 stamp duty.
  6. Processing fee (RM3.00 for low voltage or RM80.00 for medium & high voltage)

How do I change ownership of TNB?

Is TNB under government?

A Private Company On 1 September 1990, Prime Minister Dato Seri Dr. Mahathir bin Mohamad officially proclaimed TNB as the heir and successor to NEB. TNB became a private company wholly-owned by the government; on the same day, Tan Sri Dato Haji (Dr) Ani bin Arope was appointed Chairman.

What is TNB account number?

This is your 12-digit account number. For every account you have with TNB, there will be a different account number.

What is my electricity account number?

This number can be found on your electricity bill – it is usually on the bottom left. You can also find the number on your meter too – it’s usually on the front, near the barcode. If you can’t find this number, simply contact your supplier and they’ll be able to tell you what it is.

What is tenancy change?

What is a Change of Tenancy or CoT? Moving into or out of a business premises where responsibility of the energy supply changes is known as a cot or change of tenancy. It is the responsibility of both the incoming and outgoing tenant to inform the incumbent energy supplier that there has been a change of tenancy.

Can I request TNB to cut electricity?

Yes, you can make separate arrangement at the nearest kedai tenaga or call TNB Careline 1-300-88-5454 before the disconnection is carried out by TNB.

How do I terminate my TNB electricity supply?

Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal. Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

When was TNB Privatised?

4 May 1988
On 4 May 1988, the government announced its final decision to privatise.

Is Tenaga state owned?

Company Background Tenaga Nasional is a Malaysian state-controlled power company. Its main business is electricity generation and distribution of power throughout the entire country, with the exception of the state of Sarawak. It operates six thermal power stations and three hydroelectric facilities.

How do I report myTNB bill to MCO?

Kindly reach out to us at 15454 to report any power or street light outages. For any enquiries on account and billing, please call 1-300-88-5454. Alternatively, customers can also use the myTNB portal or the myTNB application for bill checks.

How can I pay my Tenaga Nasional bill online?

Log in to e-Wallet app (Boost or Touch ‘n Go eWallet) Key in your phone number and password to create your e-wallet account, if you haven’t already. Tap on the “Bills” tile and select biller “TNB” Enter the TNB account number and payment amount.

How do I pay myTNB bill at 7 Eleven?

2. Pay at 7 Eleven via Touch ‘n Go eWallet

  1. Bring a physical copy of your TNB bill that you wish to pay, and inform the cashier that you wish to pay a TNB bill.
  2. Tell the cashier how much you’d like to pay.
  3. Let the cashier scan the barcode on your TNB bill – it contains the TNB account number.

How can I check myTNB bill online MCO?

How do I contact TNB about my electricity bill?

If you have any questions or concerns regarding your TNB account or electricity bill, please use the form below or get in touch with our One Stop Engagement Centre by calling 1-300-88-5454.

How do I submit feedback to TNB care line?

Alternatively, you may submit your feedback online or email us at [email protected]. Operation Hours: Monday to Friday (including public holiday): 8.00 a.m to 5.00 p.m. Saturday and Sunday: 8.00 a.m to 5.00 p.m. Charges. Fixed line calls will be charged as local calls.

How to contact Tenaga Nasional?

Tenaga Nasional Berhad No 129, Jalan Bangsar 59200 Kuala Lumpur Tel : +603 2296 5566 Fax : +603 2283 3686

Where is the headquarters of TNB located?

TNB Headquarters. Tenaga Nasional Berhad No 129, Jalan Bangsar 59200 Kuala Lumpur. Tel : +603 2296 5566. Fax : +603 2283 3686. RESIDENTIAL. BRIGHTER LIVING.

Related Posts