How do I find out if Comcast is down in my area?

Sign in to My Account. Click the Services tab at the top of the page. Click the Status Center link. If you’re experiencing an outage, you’ll see a banner at the top of the Status Center and Outage Map pages.

Why Comcast Internet is not working?

Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

Why is Comcast TV not working?

Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.

Will Xfinity refund for outage?

Disruption of Services Caused by Comcast Comcast might give you a refund for the disruption of services if the inconvenience was their fault. You have 120 days to report an interruption to Comcast and request a refund. If your refund request is approved, you will get a pro-rata credit.

How do I reboot my Comcast modem?

Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.

Why does my internet say connected but no internet?

WiFi connected but no Internet: Start with the router If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself.

How do I get a refresh signal from Comcast?

Performing a System Refresh on X1

1. Press the A button on your remote control, or visit the Help section in Settings.
2. Highlight the System Refresh tile, and press OK.
3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes.

How do I refresh my Comcast cable box?

Press the A button on your remote control. Select the System Refresh tile, and press OK on your remote. Select Refresh Now, and press OK on your remote. Once the System Refresh is in progress, don’t unplug or turn off any of your TV Boxes, which will automatically restart during this process.

Does Comcast have a forgiveness program?

Requirements. The amnesty program is only for families with outstanding Comcast debt more than one year old. You must be the owner of the past Comcast debt in order to receive amnesty. You must meet all other Internet Essentials eligibility requirements.

How do I call Xfinity?

If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently.

How do I know if my internet is down?

The internet may be down in your area. You can use a site like downdetector.com to see if anyone else is having connection issues in your area. Many ISPs also have outage alerts via their websites and apps. Of course, you could always just contact your ISP to find out if there’s an outage.

What does blue blinking light mean on Xfinity modem?

WPS pairing mode
The flashing blue light on your Xfinity router indicates WPS pairing mode. It means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device.

What does blinking green light mean on Xfinity router?

What does the blinking green light on Xfinity modem mean? The Xfinity gateway blinking green indicates that all is not well with your internet connection. Blinking green light ensures that you aren’t connected to the internet, wired or wireless, using an Xfinity gateway device.

How do you restart your router?

Should you reboot?

1. Press the power button or unplug the power cord to your router.
2. Turn it back on or plug it back into the electrical outlet and wait 30 seconds. Note: Always keep your router plugged in and turned on so that your TV can function properly. Rebooting is the only time to turn it off.

How do I check my Comcast cable signal?

How to Check Signal Strength on Comcast Internet

1. Open your Web browser. Clear the current homepage address from your address bar.
2. Type “192.168. 100.1” in the address bar and press the “Enter” key.
3. Click the “Signal” tab.
4. Look at the “Power Level” in the Downstream section.
5. Find “Power Level” in the Upstream section.

How long does it take for a Comcast cable box to reset?

In most cases, your TV Box should reset in 15 minutes. In some cases, the program guide or other services may take 45 minutes before they are available.

Where is the reset button on Comcast cable box?

Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.

Why does my Comcast box say no signal?

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they’re not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box.

Where is the Xfinity store in Lompoc?

View Store Details. Get Directions Link Opens in New Tab. View more stores. 1145 North H Street, Suite B, Lompoc CA 93436. Xfinity Store by Comcast. 11:00 AM – 6:00 PM 11:00 AM – 6:00 PM 11:00 AM – 6:00 PM 11:00 AM – 6:00 PM Closed at 6:00 PM Closed Today Closed Today. Contact Us Link Opens in New Tab.

Does Comcast Xfinity have outages?

The following chart shows the number of reports that we have received about Comcast Xfinity by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

How do I view my Comcast outage map?

Comcast Outage Map. In the Status Center, scroll down and click the View Outage Map button. The map displays your service address’ status and outages in the surrounding areas. You can only view your service address. You cannot view any other customers’ statuses, and they cannot view yours.

How do I avoid missed calls during a Comcast outage?

Voice customers can avoid missed calls during an outage by remotely configuring Call Forwarding through My Account or the Comcast Business App. Answer a series of questions through the Internet Support Tool in My Account to help diagnose and resolve internet issues right from your desktop or mobile device.