Why has BBC iPlayer stopped working?

If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV’s firmware/system is up to date. trying a factory reset. working through all of the steps in our Troubleshooting problems on connected TVs and games consoles page.

How do I restart iPlayer?

(Press the yellow button on your remote to remove the on-screen notification.) Press the red button on your remote to load the connected red button service. Once loaded you have the option to restart the current programme which will then load the BBC iPlayer app and start playing from the beginning.

Can’t connect to BBC iPlayer servers?

Clear your cookies or try a different browser. Ask your VPN’s customer support team which server to use, since sometimes only a few can unblock the most popular streaming services. Enable leak protection in your VPN’s settings menu to prevent BBC iPlayer from finding out your real location.

How do I reinstall BBC iPlayer on my TV?

Re-install the BBC iPlayer app Once you’ve removed the app, fully power down the TV to make sure nothing is left in memory. Then power the TV on again, visit the TV’s built-in app store and re-load the BBC iPlayer app.

Why is iPlayer being removed from Smart TV?

From 17th February 2020, the BBC has made the decision to remove iPlayer on some older Sony TVs due to performance issues (see affected models below). If your TV is affected, you will see the following message when attempting to access BBC iPlayer from your TV.

Why does iPlayer keep stopping and starting?

Or you could try moving your device closer to your internet router. If you’re using BBC iPlayer with a browser on your computer, mobile or tablet, try using another browser to see if that helps. And if you have lots of tabs open in your browser, close them down as they could be affecting the device’s performance.

Do you need WiFi for BBC iPlayer on TV?

Download programmes from BBC iPlayer to watch anywhere, whether you’re at home or on the go. So even if you’re miles from WiFi, or your broadband’s buffering, you can still enjoy your favourite shows.